Bharat Taxi, a state-backed ride-hailing service launched earlier this year with a zero-commission model, is facing allegations of coercion, intimidation, and theft in Gujarat, according to inc42.com. Drivers report being threatened with violence and having money stolen after being stopped mid-ride, while passengers say they were forced to cancel bookings and delete competing apps like Uber and Rapido.
The platform promised driver ownership and profit-sharing, but many drivers claim that bookings are too sparse to sustain their incomes. They allege pressure to quit other ride-hailing apps despite insufficient demand on Bharat Taxi, risking their livelihoods and loan repayments. Videos on social media show individuals in police uniforms both promoting Bharat Taxi and warning against coercion, adding to public confusion about enforcement and safety.
The allegations raise concerns about passenger safety and the economic viability of Bharat Taxi’s zero-commission model. The conflicting signals from law enforcement complicate the situation, with drivers fearing ongoing harassment without clear enforcement. The platform’s ability to maintain ride volume and protect users will be critical as it competes with established players like Uber and Rapido in the Indian market.
For now, the key issues remain unresolved, with passengers worried about safety during trips and drivers uncertain about income stability. The situation highlights the challenges faced by state-backed services trying to disrupt established ride-hailing markets, as reported by inc42.com.