The District Consumer Disputes Redressal Commission in Mumbai has directed Flipkart and a seller to refund over ₹1.11 lakh along with ₹70,000 in legal fees after a customer in Powai received beard oil instead of the iPhone 14 Pro (128 GB) they purchased. The order was issued on 24 July following a complaint about unfair trade practices.
The customer had repeatedly raised the issue with Flipkart and the seller but did not receive a resolution. The consumer forum ruled that the failure to address the complaint constituted unfair trade practices. Consequently, the commission ordered the refund of the purchase amount plus compensation and legal costs to the customer, emphasizing accountability in e-commerce transactions.
This ruling highlights growing consumer protection enforcement in India’s e-commerce sector, where disputes over product delivery and authenticity have increased. The case adds to a series of consumer court decisions holding platforms and sellers responsible for order fulfillment errors. It underscores the legal risks for online marketplaces and sellers failing to meet service standards.
The commission’s order includes a refund of ₹1.11 lakh and ₹70,000 in legal fees payable by Flipkart and the seller. The decision was reported by PTI and published by livemint.com on 24 July, marking a notable instance of consumer rights enforcement in Mumbai.