India's Central Consumer Protection Authority (CCPA) has launched an investigation into Apple’s software warranty terms following user complaints about issues arising after the iOS 18 update. The regulator is examining whether Apple’s warranty policies unfairly require users to pay for problems they claim appeared only after installing the latest software version, according to livemint.com.
The CCPA has escalated the complaints against Apple to its investigation wing for a detailed probe. This step follows multiple reports from iPhone users in India who experienced device malfunctions post the iOS 18 rollout. The regulator’s inquiry aims to assess if Apple’s warranty coverage adequately addresses software-related faults introduced by the update, as reported by livemint.com.
This investigation highlights growing scrutiny of global tech companies’ warranty practices in India amid rising consumer grievances. Apple’s iOS 18 update has faced criticism in other markets as well, but the CCPA’s probe underscores the regulatory focus on consumer rights and warranty clarity. The case adds to a series of regulatory actions targeting software warranty terms in the smartphone sector, reflecting increasing demand for transparent and fair service policies.
The CCPA’s investigation wing is expected to deliver findings that could influence how Apple and similar companies structure software warranties in India. The regulator’s actions come as the iOS 18 update continues to be widely used across millions of iPhones in the country, affecting a significant user base, livemint.com reported.