Telecom industry participants called on the Telecom Regulatory Authority of India (TRAI) to implement a consent framework as soon as possible to tackle spam, during a roundtable held on August 12 in New Delhi, according to medianama.com. The discussion focused on the role of artificial intelligence (AI) in spam prevention and the need for structural fixes beyond detection improvements.
The roundtable, conducted under the Chatham House Rule, featured multiple speakers who emphasized that AI should serve only as an indicator rather than the sole decision-maker in spam detection. One participant highlighted that the real issue lies in the design flaw that allows spam to originate, which better detection alone cannot fix. Another stressed the importance of keeping humans involved in decision-making, suggesting AI outputs be combined with other inputs before taking punitive actions.
The industry's wishlist for TRAI included building the long-promised consent system to give consumers real choice and addressing the root causes of spam rather than relying solely on AI. This approach contrasts with current methods that often use AI as the final arbiter, risking wrongful disconnections. The call aligns with broader regulatory trends seeking to balance technological tools with human oversight to protect consumer rights.
The roundtable on the impact of AI in spam prevention took place on August 12 in New Delhi, providing a platform for stakeholders to present their recommendations directly to TRAI, as reported by medianama.com.