MakeMyTrip’s conversational AI travel agent, Myra, has expanded its daily interactions to 80,000 conversations, up from 25,000 in Q2FY26, according to the company’s Q4FY26 earnings call on May 19, as reported by medianama.com. Myra has evolved from a planning tool to a full transaction agent, assisting over 200,000 bookings in Q4FY26 alone.
The growth of Myra’s usage reflects its enhanced capabilities, now covering flights, hotels, buses, trains, cabs, and full itinerary planning through a multilingual voice feature. The AI agent’s adoption is strong in tier 2 and smaller cities, which account for 45% of usage, with voice interactions 50% higher in non-metro markets. Regional languages make up 10% of voice volume, and 70% of queries are in English or Hinglish, indicating deeper engagement. Notably, 15% of conversations occur during the trip planning stage, allowing Myra to influence travel decisions before booking intent forms.
This development is significant in the travel tech sector as it demonstrates how AI can bridge language, trust, and discovery barriers, especially in diverse linguistic markets. Myra’s ability to handle complex voice prompts and influence early travel decisions positions MakeMyTrip competitively against other travel platforms increasingly integrating AI for customer engagement and transaction facilitation.
Looking ahead, MakeMyTrip aims to further scale Myra’s capabilities and reach, leveraging AI to enhance user experience across more regional languages and markets. The company’s focus will likely include expanding transaction volumes and deepening AI-driven personalization to capture a larger share of the travel booking lifecycle, with future updates expected in subsequent earnings calls.