Zoho has revamped the guest user feature in its team communication app, Cliq, allowing external collaborators to join existing channels within an organization. The update, announced on September 10, 2026, enables guests to participate in ongoing conversations without needing separate workspaces, streamlining collaboration with clients and partners, according to zoho.com.
Previously, guest users in Cliq could only engage in one-on-one chats or isolated group guest conversations, each with unique links that made tracking updates cumbersome. The new feature lets organizations onboard guest users directly into their established channels, integrating external collaborators into the same communication streams as internal teams. This change eliminates the need to manage multiple chat links and separate guest groups, enhancing workflow continuity.
This update addresses a common challenge in enterprise communication platforms where external collaboration often requires separate environments, causing fragmentation. By embedding guest users into existing channels, Zoho Cliq aligns with trends seen in other SaaS communication tools that prioritize unified collaboration spaces. This move could improve user experience and productivity for businesses relying on cross-organizational teamwork.
The revamped guest user feature is available immediately to all Zoho Cliq users, as detailed in the company’s official blog post dated September 10, 2026. Organizations can start adding external collaborators to their channels without additional setup, simplifying client and partner interactions.