Nearly 20 lakh consumer complaints were filed against e-commerce and quick commerce platforms over the past five years on the National Consumer Helpline, the government informed Parliament. In 2025 alone, 5.1 lakh complaints were lodged, a 16% increase from 4.4 lakh in 2024. Flipkart topped the list with 1.33 lakh complaints, followed by Amazon with 91,248 and Meesho with 29,284, according to a written reply by Union Minister of State for Consumer Affairs BL Verma.
The volume of complaints has more than doubled since 2021, when 2.2 lakh were recorded. Flipkart has consistently attracted the highest number of complaints annually since 2021. Other platforms with significant complaints include Myntra (25,384), Reliance Industries-owned Netmeds (19,895), Zepto (5,774), Blinkit (5,102), Naaptol (4,079), VLE Bazaar (3,907), and Nykaa (3,405). The government has also intensified its crackdown on quick commerce platforms, with recent actions including the sealing of a Zepto warehouse in Bengaluru and cancellation of a Blinkit food licence in Mumbai due to food safety violations.
The rising complaints highlight growing consumer concerns over e-commerce and quick commerce services in India. Flipkart and Amazon, as market leaders, face the bulk of grievances, reflecting their dominant market share. The crackdown on quick commerce platforms like Zepto and Blinkit follows reports of food safety and hygiene issues, underscoring regulatory scrutiny in this fast-growing sector. These developments come amid ongoing efforts by food regulators to remove misleading products from online platforms.
The government’s data was presented in the Lok Sabha in early August 2026, marking a key moment in consumer protection oversight. The National Consumer Helpline continues to serve as a critical channel for grievance redressal, with complaint volumes expected to influence future regulatory measures.