Gorgias, an AI customer experience (CX) leader with approximately $100 million in annual recurring revenue (ARR), published a comprehensive competitive evaluation of its AI support agents for ecommerce brands. The company released this benchmark on September 25, 2026, showcasing live comparisons against 18 competitors using 8,356 real conversations, according to saastr.com.
The evaluation was open-sourced, including the entire testing framework and rubric, allowing buyers to verify the results independently. Gorgias collaborated with SaaStrFund, which led its seed round, and was encouraged to produce the most transparent and direct competitive analysis in the CX space. The report openly acknowledged areas where Gorgias did not lead, emphasizing honesty and completeness in the assessment.
This move addresses a common gap in the AI vendor market, where many companies claim superiority without sharing detailed data. By publishing a side-by-side comparison of AI agents in live environments, Gorgias enables buyers to make informed decisions quickly. The evaluation sets a precedent for transparency in AI CX tools, contrasting with typical limited or biased vendor claims.
Gorgias’s public benchmark includes data from 8,356 live conversations across 18 vendors, positioning it as a reference point for ecommerce AI support solutions. The company’s $100 million ARR figure and the detailed evaluation were highlighted in a post by SaaStr founder Jason Lemkin on September 25, 2026.