Zoho Voice has launched its cloud telephony platform in a new data centre located in Australia, providing businesses across Australia and New Zealand with local access to its services. The move, announced on August 19, 2026, allows customer data to be stored locally, reducing latency and improving compliance with regional data privacy regulations, according to zoho.com.
Previously, Zoho Voice users in Australia and New Zealand were hosted offshore, which affected performance and raised concerns about data sovereignty. The new Australian data centre addresses these issues by hosting all customer conversations closer to home. The platform continues to offer features such as multi-channel communication, intelligent queue routing, hybrid workforce support, inbound and outbound calling, flexible ringing strategies, and AI-powered scalability, as detailed by Zoho’s blog.
This local hosting aligns with growing demands for data sovereignty and privacy compliance in the region, where businesses face stricter regulations around customer data. By establishing a regional data centre, Zoho Voice joins other SaaS providers enhancing their infrastructure to meet local requirements. This development could influence other cloud telephony providers to follow suit, given the increasing importance of data residency in Australia and New Zealand.
Zoho Voice’s Australian data centre went live on August 19, 2026, marking a significant step in its regional expansion. Businesses in Australia and New Zealand can now sign up to access the platform with locally stored data, as stated on Zoho’s official website.